Privacy and Cookie Statement
This is the Privacy and Cookie statement of UAB Romitas. (hereafter: “Forise Group”). In this statement we explain how Forise Group deals with personal data. We obtain this information through our Webshop lv.forise.group (hereafter: the “Web Shop”). In addition we acquire personal data when customers contact us offline, for example to request information. This statement also pertains cookies we use on the Web Shop.
In this Privacy and Cookie Statement of Forise Group, the following terms are used:
Web Shop: the Web Shop lv.forise.group and every other by Forise Group appointed Web Shop, URL or application.
Interaction: the use of functions in the Web shop like the Checkout, Newsletter Sign Up, My Account and Chat.
Web Shop Visitor: a customer visiting the Web Shop for the first time that does not interact with the Web Shop.
Web Shop Customer: a customer who interacts with the Web Shop.
Account: the account a customer has to create through the Web Shop to be able to place an order.
Privacy and Cookie Statement: Forise Group’s Privacy and Cookie Statement.
2.THE SAFETY OF YOUR PERSONAL DATA
Forise Group respects the privacy of its customers, business relations and users of its Web Shop. We make sure that any personal data Forise Group has obtained, is protected and treated confidentially.
3.COLLECTION AND USE OF PERSONAL DATA
3.1 WEBSHOP VISITOR
To make your visit to the Forise Group Web Shop as a visitor more appealing, Forise Group collects information about your personal data and navigation behaviour on our Web Shop, and whether you found our Web Shop through one of our ad partners. Amongst this data is for example:
•How you entered our Web Shop
•Where you leave our Web Shop
•With what kind of device you visit our Web Shop
Amongst other things, the above information is used to better understand Web Shop Visitors, to load the correct Web Shop and to show relevant ads.
3.2 WEB SHOP CUSTOMER
For Web Shop Customers, we collect the same information as for Web Shop Visitors, supplemented with information the customer shares with us, for example:
•Preferences in the Wish List
3.2.1 CUSTOMER ACCOUNT
To be able to place orders in the Web Shop and to leave reviews, you need an account. To create an account you need to fill in the following (personal) information:
•First and last name
The data mentioned above is used for the following purposes:
•To create and manage your account
•To counteract fraud, abuse and/or improper use of your account
•To show the products you have ordered in your account
•To optimize claims and to keep track of contact history concerning Web Shop orders and products offered by third parties
The data is saved at least as long as you have an account with Forise Group.
18.104.22.168 CHECKOUT – DELIVERY ADDRESS
Through your account, you can place orders for products on offer in the Web Shop. As a part of the ordering process, you will need to provide us with additional information besides the information needed to create an account. This pertains to the delivery address:
•Company name (if applicable)
•VAT number (if applicable)
•Company registration number (if applicable)
The data mentioned above and your account information are used, among other things, for the following purposes:
•To keep you informed about the status of your orders
•To complete the order/agreement, amongst other things the delivery and so-called after-sales obligations.
•To improve our service
•To handle questions and complaints
•To personalize marketing activities
•To place orders on behalf of a company
22.214.171.124 CHECKOUT – BILLING ADDRESS
After you have filled in the information pertaining to the delivery address, we ask the following data for your billing address:
•Company name (if applicable)
This data is used, amongst other things, for the following purposes:
•To be shown on the invoice
•To contact you concerning the finalization of the order, billing or delivery
•To be able to receive payment and to optimize the checkout process
•To prevent fraud and hacking
•The selected method of payment and your IP-address are forwarded to our payment provider Paysera, after which they handle the payment
126.96.36.199 CHECKOUT – GENERAL PAYMENT METHOD
Forise Group works together with Paysera to make order payments possible through the Web Shop. Paysera offers the following payment methods: bank transfer in Lithuania, Visa Card, Mastercard.
To make payments via Paysera possible, amongst other things, the following data is gathered:
•Company name (if applicable)
•Method of payment
This data is used, amongst other things, for the following purposes:
•To send a payment notification via email
•To assess the risk of fraud
•To forward the order number via email in case of payment or cancellation of the order
•To forward the order value and payment method so that the reception of the payment through the chosen payment method can be verified. Furthermore, this way better service can be provided in case of questions about payment, cancellation and refunds. This also helps to reduce errors during the payment process, which makes the experience of ordering more pleasant.
3.2.3 CUSTOMER SATISFACTION SURVEY
After you have placed an order with Forise Group or after you have had contact with Forise Group you can be approached to participate in a customer satisfaction survey. This survey is executed by an external party. If you participate in such a customer satisfaction survey, the following (personal) data will be processed:
•E-mail address and/or phone number
•Experiences with (departments of) Forise Group and/or affiliated businesses
•Information about a placed or delivered order
The above mentioned information will, amongst other things, be used for the following purposes:
•Research into customer service satisfaction concerning (departments of) Forise Group and/or affiliated businesses
•Improvement of service and processes
•Handling of questions and/or complaints
•Checking for abuse (e.g. multiple reviews/experiences by one and the same person)
3.2.4 CUSTOMER SERVICE
If you have questions or complaints about a product you purchased from us via the Web Shop or about the service of Forise Group or Other Seller(s) you can call us, e-mail us or chat with us. You can find the contact information in the Web Shop. It is also possible to use our online complaints form on the Web Shop. If you use the online form, we will ask for (at least) the following (personal) information:
•First and last name
•Order number (optional/if applicable)
•Description of the nature of your complaint
When you use the chat feature, only your first and last name, e-mail address and the subject of the chat are requested.
The above mentioned data is used for handling your complaint.
3.2.5 DIGITAL NEWSLETTERS
You can apply for different newsletters, both general and personal. The personal newsletters are sent based on, for example, your personal details and order history, so we can send you more relevant newsletters. If you wish to receive the free digital newsletters sent by Forise Group and partners, we ask, among others, for the following (personal) information.
•First and last name
You can unsubscribe from the newsletters at any time by logging into your account and unsubscribing. Besides that you can always use the unsubscribe-link in the newsletters.
3.3 HANDLING OF PERSONAL DATA
3.3.1 PROCESSING OF PERSONAL DATA OUTSIDE THE EU and the UK
We work together with third parties such as Google and Facebook. This means that the data can be stored on servers outside of Europe. Different legislations concerning personal data apply there. When we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme).
3.3.2 DISTRIBUTION WITHIN THE Forise Group CONCERN
The Forise Group has several offices worldwide. These offices work closely together. Because of this it can happen that your data is processed outside the European Economic Area (EEA) and the United Kingdom. Forise Group makes sure that your data is well protected within the entire concern.
3.3.3 DISTRIBUTION TO THIRD PARTIES
Forise Group can provide your personal data to third parties for the following reasons:
•You have given your express consent for this
•The agreement you have with us needs to be executed.
•Because Forise Group has a collaboration with another party in the context of improving our products and services.
•An obligation by law
•For preventing or combatting fraud
•If necessary for the business management of Forise Group
3.3.4 STORAGE PERIOD
Forise Group does not store your information longer than necessary for the purposes your information is used for, unless the data has to be stored longer due to legal requirements (such as a retention obligation). How long certain data is stored depends on the nature of the data and the purposes for which it is processed. The storage period can therefore differ per purpose.
Forise Group takes measures to sufficiently protect your personal data. To achieve this, we use means that fit our activities, the nature and size of our company, and the sort of data we process. We do this to prevent unauthorized access to, adjustment, disclosure or loss of personal data.
We expect that you also contribute to the safekeeping of your personal data by keeping your login details (e-mail address and password) secret. Never share your login details with anyone and treat them with care.
3.3.6 ACCESS AND IMPROVEMENT OF YOUR DATA
You can always access your own data, and adjust it if needed, by logging into your account.
If you don’t have an account, you can request any personal data about you that Forise Group has. If the data is incorrect, you can ask Forise Group to adjust it. Such a request concerning personal data can be sent via e-mail or through our complaints form to our customer service.
3.3.7 RIGHT TO OBJECT
You can object to the use of your personal data free of charge. Your objection to the use of your personal data can be directed to our customer service via email or in writing. Within four weeks you will receive an answer from Forise Group.
If you object to the use of your data for direct marketing purposes, Forise Group will stop using your data for these purposes. You will no longer receive commercial emails – such as newsletters – from Forise Group.
3.3.8 PRIVACY AND COOKIE STATEMENT FROM THIRD PARTIES
Forise Group can in no way be held accountable or responsible for the way in which third parties and companies deal with your (personal) data. Forise Group always advises that your read the Privacy and Cookie Statements on the relevant Web Shops and from the relevant companies.
4.1 WHAT ARE COOKIES
A Cookie is a small text file that is sent with the Web Shop page via your browser, it is then saved on a hard drive of your computer, phone or tablet.
Cookies are for example used to save passwords and personal settings, so that you don’t have to fill those in the next time you visit the Web Shop.
•How did the customer get on the Web Shop
Below, we will describe how Cookies can be rejected and removed.
4.1.1 FUNCTIONAL COOKIES
4.1.2 A/B TESTING COOKIES
Forise Group continuously tests its Web Shop to be able to provide the best user experience. Because of that, Forise Group uses so-called A/B testing Cookies by third parties. With A/B tests, there are two different variants of the Web Shop, or parts of the Web Shop shown to visitors to determine which one works best. As such, this Cookie determines which version of the Web Shop you see.
4.1.3 WEBSHOP ANALYSIS COOKIES
On the Web Shop, Cookies are used that keep track of which pages you have visited. This information is collected, amongst others, by web analysis services Aol (Adserver), Alexa, Crazy Egg, Google Analytics, Pingdom, Hotjar and Piwik.
To optimize the user- and customer experience of our Web Shop, Forise Group uses Hotjar Web Analytics Service. Hotjar can register mouse clicks, mouse movements and scrolling activities. Hotjar also collects information about visited webpages, taken actions, the country you are in, the device you are using and the browser you are working with. Hotjar does not collect any personally identifiable information (PII) that you do not enter voluntarily on the Web Shop. Hotjar also does not follow surfing behaviour on Web Shops that do not use their services. Hotjar’s privacy statement contains a detailed explanation about how Hotjar is used: https://www.hotjar.com/privacy. You can always choose to not have your information gathered by Hotjar when you visit our Web Shop, go to the ‘Opt-out’ page on the Hotjar Web Shop and click on ‘Disable Hotjar’ to do so.
The generated information about your Web Shop use is, in most cases, sent to the servers of the relevant web analysis services. The web analysis services use this information to evaluate how you use the Web Shop, to create reports about the Web Shop activities and to offer you other services pertaining to the use of the Web Shop and the internet. Forise Group uses the aggregated data from the reports for further optimising of the Web Shop.
4.1.4 AFFILIATE COOKIES
On the Website, Affiliate Cookies are used to measure the effectiveness of ads placed on behalf of Forise Group on third party websites. This way the affiliate partner can be rewarded by Forise Group for their online advertising of Forise Group. Through these Cookies it can be checked via which affiliate partner you reached our Web Shop, whether ads are effective and if they did actually lead to a sale in our Web Shop. They do all of this without the exchange of personal data.
4.1.5 RETARGETING COOKIES
The Web Shop uses retargeting Cookies to show relevant ads to returning visitors of the Web Shop. With these Cookies, a profile of your surfing behaviour can be built so that the ads correspond with your interests. The ads are shown on ad partners’ Web Shops and on social media.
188.8.131.52 Google Adwords & Analytics Remarketing
Forise Group uses Google Adwords & Analytics remarketing services to show ads on third party Web Shops (including Google) to previous visitors of Forise Group. This can mean that we, for example, show ads to a visitor that has not completed their order, or has just completed their order. The ads can be text- or display ads within the Google Display Network.
184.108.40.206 Retargeting Cookies third party Webshops
On third party Web shops (such as online marketplaces), retargeting can also happen. Forise Group Cookies are then used to show relevant ads to previous visitors of these other Web Shops.
4.1.6 SOCIAL MEDIA COOKIES
On the Web Shop, you can use (for example) social media buttons from Facebook, YouTube, Twitter, Pinterest and Google+.
As soon as you visit a page on the Web Shop that has social media buttons, your browser connects to the relevant social media provider. Through this, the provider obtains information about the pages on the Web Shop you visited with your IP-address.
If you are logged in to Facebook, YouTube, Twitter, Pinterest or Google+ during your visit to the Web Shop, your visit can be linked to your account. If you use the buttons, by clicking the Facebook ‘Like’-symbol for example, then the relevant information is sent to and saved by the relevant provider via your browser.
The purpose and scope of the data collected through social media buttons, as well as further processing, the further use and the duration of the storage, are exclusively determined by the providers of the buttons. You can read more about this in the privacy policies of the relevant providers.
4.2 ACCEPTING AND DECLINING COOKIES
You can accept or decline Cookies by adjusting your browser settings. Every browser is different, so Forise Group refers you to the information page of your browser or the user manual of your phone for the setting of your Cookie preferences.
If Cookies are completely switched off, it is possible that you cannot use all the functions of the Web Shop. If you use different computers at different locations, you have to make sure that every browser is set to your Cookie preferences.
You can always remove Cookies from the hard drive in your computer, phone or tablet. Consult the information page of your browser or the user manual of your phone or tablet to learn how to do this.
The contents of this Privacy and Cookie Statement can be amended. The most current version can always be found on the Forise Group Web Shop. Forise Group advises that you regularly check this Privacy and Cookie Statement, at least before you provide Forise Group with personal data.
6.REQUEST FOR CONTACT OR INFORMATION
If you are curious about what Forise Group can mean for you, would like to get more information about participating in the affiliate program or the conditions under which you can become an official Forise Group reseller, you can contact Forise Group. This can be done by phone or via email. The address and phone number can be found on the Web Shop.
The personal data you provide to Forise Group for this purpose will only be used for providing you with the requested information.
If you have any questions about this Privacy and Cookie Statement, do not hesitate to contact Forise Group.
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